FAQ

 

Frequently Asked Questions

 

1) Yoga Mats & Props 

Usually we have Yoga mats for rent, but now with our COVID policies in place for the time being, you are required to bring your own mat, and props if you have them. If you don't own a mat, we do have a Yoga boutique at the studio for you to purchase one.

We would LOVE if people could bring their own blocks & bolsters as well. If you absolutely do not have these, we will loan our studio blocks (you will be required to sanitize them after class) and we will loan bolsters as long as you bring a clean blanket or towel to cover them with. All props borrowed will be rotated out of the studio room for 24 hours afterwards.

2) Do you offer drop in options, and how do I sign up?

Drop in Yoga is $16+gst. Although with COVID now and class sizes of only 8 people, our classes are often full. Which means you need to register ahead of time, and online.

Our studio has recently transitioned to online registration through the Zen Planner. We recommend once you have created an account (purchasing a pass or a drop in option) from our website LINK HERE  you should then download the Zen Planner Member App onto your phones or tablets. From there you can easily sign up, cancel and waitlist for all of our classes.

To sign up for classes from our website you can find our Yoga schedule and online registration from this LINK HERE.

3) How do I purchase a pass?

You can purchase a pass online from this LINK HERE 

Please note with our class sizes being so much smaller due to our COVID policy

(8 students), classes are likely to fill up faster online. If the class you want to attend says FULL, then put yourself on the WAITLIST.

There are only 6 spots on the WAITLIST option, and as people cancel classes you will get bumped into a spot.

You should receive a text and or email to notify you of this as long as you have added your correct email and phone number to your Zen Planner account.

4) How early should I arrive for class?

The doors open about 15 minutes before class starts, and we very much recommend you arrive at least 5 minutes before class begins to not disturb the other students settling in, and so the teacher can start on time.

COVID policy will require only 2 students in the front foyer at a time, so please wait until the teacher gives you a wave to say there is room for you to enter the studio.

PLEASE use the hand sanitizer at the front desk as you enter the space, and remember to keep your 2m of distance from the teacher and fellow students.

 

5) New ONLINE registration rules & COVID policies.

Due to our small class sizes now, and the difficulty this year has presented for us as a small business Yoga studio, we are needing to be very strict about these new rules so that we can continue to keep our doors open and offer you Yoga classes. We VERY much appreciate your understanding in all of this.

1) Class registration can only be done 1 week in advance from the exact time of that class.

2) There is NO pass-sharing. Everyone must have their own pass, under their own name with their own contact info on the account (phone numbers/email). This is part of our COVID tracking process. Please do not send someone else to class assuming they can take your spot, under your name and pass.

3) Cancelling a reservation to a class must be done AT LEAST 4 hours in advance. This is to ensure that our online system has enough time to notify people on the WAITLIST. Also, for us as a struggling business right now having people consistently try to cancel 2 hours before class means we are less likely to have other people sign in and fill a spot. 

If you do not cancel AT LEAST 4 hour before the class starts, your punch pass WILL BE USED.

4) WAITLIST option. Use it!

People are consistently cancelling their spots and you will be bumped into the class. But please be responsible for yourself and checking  in on the classes you are signed up for. If you can't make that time anymore, take yourself OFF the waitlist so you don't end up getting bumped into the class and taking a spot.

You are responsible for your own Yoga schedule.

5) We as a studio are consistently sanitizing all touch spots in the space between classes, and reminding people to keep their 2m of distance in the space.

The 8 mat spots are marked on the floor of the studio for you to use. 

The Yoga teacher no longer gives hands on assists or walks around the room between students. 

We have created specific sanitize stations for after class to clean your area/mat/props. The teacher will always go over this with you before class.

6) What should I wear?

Most importantly, please wear clothes you are comfortable in, and you can move freely in. 

If you are attending any of our Yin, Restorative or Gentle classes, you might like to wear layers and warm clothes. Our studio can be drafty.

If you are attending our Vinyasa or Flow classes, you will likely build more heat, and want to take layers off as you warm up.

7) What should I expect for my first class?

Welcome! We are so excited to have you joining us! When you arrive you will need to sanitize your hands upon arrival.

The front room is where you can leave your bags, cell phones and shoes, don't worry we lock the front door once class starts.

The studio room is a quiet space, we ask that you refrain from chatting and do not bring your cell phones with you.

You can set yourself up with the props the teacher has put on display at the front of the room.

Lay down, or practice some of your own movements QUIETLY until class starts.

8) What kind of change rooms or bathrooms do you have?

We have one bathroom and it is shared by everyone, we also have a massage room in the back that doubles as a change room. Feel free to use that room.

9) What if I fart during Yoga!? 

Hey, it happens to all of us!

Yoga's intention works largely on relaxing the parasympathetic nervous system (rest & digest) and this, combined with movement and twisting can cause farts in class. 

Know that you are not alone, and this happens to everyone at some point. Just continue with your class, and don't worry about it.

10) Do you sell yoga mats or props? 

YES! We have recently renovated to create a stunning little Yoga boutique in the studio front entrance. We sell everything you need to set yourself up.